Privacy Policy
DischargeHealth takes the protection of your personal data seriously and is committed to continued compliance with HIPAA regulations. This privacy policy applies to all personal data we collect about you, including information collected on our website (including mobile access) and the information you provide us through your download, or use of DischargeHealth products, or when you request information related to our products and services, and all of which are referred to collectively as the “Services”. This privacy policy explains how we collect, use, and share your personal data and what rights you can exercise related to the data we process as part of the services. We collect the e-mail addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, and information volunteered by the consumer. The information we collect is used to improve the content of our web pages and the quality of our service and is not shared with or sold to other organizations for commercial purposes.
DischargeHealth operates in the business-to-business (B2B) health IT industry. To the extent we collect information online, our purpose is to better serve our business customers.
Collection of Data
DischargeHealth collects personal information, such as your name, email, and address, when you (i) submit registration forms and asset download forms (including information requests and software downloads); (ii) subscribe to our services; (iii) by attending our events; and (iv) correspond with us by phone, email, social media, product demos and training requests.
We also gather your DischargeHealth website visit information, including the full Uniform Resource Locators (“URL”) clickstream to, though, and from our website, page response times, download errors, length of visits to certain pages, page interaction information, and any phone number used to call our customer service number.
Information about your computer hardware and software is automatically collected by the use of cookies. For example, your IP address, domain names, browser type, access time etc.
Information related to providing support for our products- when you contact us for support related to the services, you may provide us your contact information, device or product IDs, and logs of your use of the licensed product (which may include IP address and/or other device identifiers, location data, and usage data pertaining to when and how you use the product).
Recordings of any telephone calls for quality assurance and training purposes.
Use of third-party marketing services and service providers to send and track receipt of communications to our customers generally, and to analyze the pattern of those communications for trust and security purposes, as well as to gather data, such as inquiry data, to assist us in better understanding our customers’ interests.
DischargeHealth uses the above information for smooth operation of the website, to provide quality service, and to derive general statistics regarding the website use.
How does DischargeHealth use your Personal Information?
The personal information (e.g., name and address) that DischargeHealth acquires from you is used only to improve your experience with our service, to improve DischargeHealth customer support functionality and our products, and to provide you with DischargeHealth product information or updates. In most cases, the lawful grounds for use of your personal data by DischargeHealth will be that use: (i) is necessary for our legitimate interests in carrying out our business, including to grow and improve our services, provided those interests are not outweighed by your rights and interests (” Legitimate Interests”), (ii) is necessary to perform a contract with you (“Contract”), or (iii) is based on your consent (“Consent”). In specific instances, we may also have a legal obligation to use your personal data (“Legal Obligation”). Where the use of your personal data is based on your Consent, we will identify the purposes of processing such data and provide you with relevant information to make the processing fair and transparent. DischargeHealth does not share your personal information with third parties, except for DischargeHealth partners as set forth in the “With whom do we share personal information?” section of this privacy policy.
Uses of personal data, as outlined in this privacy policy, are as outlined below and can be attributed to the following:
In order to carry out legitimate interests of the business.
To send messages that are related or useful to the services we provide you.
To provide personalized, targeted, or location-based content, services, and advertising from us and third parties, subject to any opt-in consents that are provided to you pursuant to applicable law.
To promote our services, or the services of our partners, including through the use of email and social media platforms.
To compare your information for accuracy, and verify it with third parties as needed.
To enforce our privacy policy, terms of use, license agreements and other provisions related to the services.
To carry out research, including market research, statistical research on site traffic, and other commercial information to assist us in improving the services we provide you and to tailor our sites.
To provide the information, services or support your request and related after-sales services.
To identify you and to contact you with product or service updates or training or support options related to products and services you have purchased.
To manage our relationship with you and to carry out any related administration.
To detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful.
Where do we store your information?
Information provided by you may be stored on our servers or those of our third-party service providers. DischargeHealth recommends the users to keep their passwords confidential and do not share passwords with anyone.
By using our website, applications and communicating with us electronically, you acknowledge our processing of your information.
How will we use the information about you?
By registering on the online form page and providing the information in this form, or providing your personal information via other channels like chats and emails, you consent to DischargeHealth collection and storage of your personal information provided. We will never share your personal information with any third party outside of DischargeHealth and is solely for our internal use. When you complete a registration form, you understand and agree that DischargeHealth may process the personal information that you provide for the following purposes:
To grant you access to services and solutions offered by DischargeHealth.
To send you emails, promotions and marketing materials related to DischargeHealth products, events, activities, and offerings.
To be contacted by a DischargeHealth salesperson.
To send you information about the products and services that you have purchased from us or other product offerings from the company.
To provide you content and venue details on a webinar or event you signed up for.
To reply to an email or other web forms/chats you have initiated and/or submitted.
To perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar.
To contact you to conduct surveys about your opinion on our products and services.
To provide a response to any support service request from you.
SMS Communications and Privacy Policy
Discharge Health offers optional SMS updates, utilizing RingCentral’s HIPAA-compliant telephony and SMS services to ensure the utmost privacy and security of your information. You have the flexibility to opt-in or opt-out reply with STOP at any time. We will inform you about your call/back reminder, scheduled appointment, appointment reminder, and appointment location (on-demand). In case you have submitted your information on our website, we don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights. Note that the only purpose of this activity is to ensure our growth and contribute to the healthcare IT industry in order to facilitate providers and their patients in a better way.
Cookies And Log Files
Cookies
Cookies are small files stored on a user’s computer that are designed to hold a sufficient amount of data specific to that particular client and website. For example, DischargeHealth asks you to fill out forms, and provide information such as your name and email address, when you request software trial downloads or literatures. In such cases, DischargeHealth uses cookies on various pages of its website to identify users and prepare customized web pages for them. When you log in, DischargeHealth sends you a cookie with a unique identifier and uses this cookie to remember who you are each time you view a new web page on the website.
The DischargeHealth website uses cookies for multiple purposes, such as maintaining the login state, gathering data to improve website content, customizing the Web pages content, providing you with tailored information based on your interests, and improving the website security of your usage. Login cookies are linked to your email address.
You have the option to instruct your browser to stop accepting cookies from our website. If you restrict our ability to use cookies, your ability to access and use all or part of the website may be limited. However, you will be able to access most parts of our website that are available to the general public.
Log Files
DischargeHealth uses the information in its server log files to analyze trends in website usage, in order to administer and maintain the website, to anonymously track a user’s path through our website, and to gather broad demographic statistics about our website and the ways in which they are used. The information we collect in these files predominantly includes the IP addresses of visitors to our website, the files and web pages they request or navigate through, the websites from which they may have been referred to our website, information about the type of browser they use, etc. DischargeHealth does not link any of this information, including IP addresses, to personally identifiable information.
Changes
DischargeHealth reserves the right to update and change our privacy policy without notice. We encourage you to periodically review this page for the latest information on our privacy practices.